The Harbour Club - Hullbridge Riverside

November 2018
Results of Satisfaction for
Members of The Harbour Club

The satisfaction survey was completed during the month of September 2018. At that time The Harbour Club had 38 members in attendance, of which 31 members answered the questionnaire. Those that were not included in the questionnaire were either unable to communicate because of dysphasia, their level of cognition was such that they were incapable of answering, or they were not in attendance due to ill health or respite.

The questionnaire consisted of 8 questions, each person was asked the same questions and the answers recorded on a separate sheet.

The questions were;

1)     Do you like coming to The Harbour Club?
2)     Do you have any friends at The Harbour Club?
3)     Do you enjoy the meal at The Harbour Club?
4)     Do you enjoy participating in the activities at The Harbour Club?
5)     Do you have a favourite activity at The Harbour Club?
6)     Is there anything you would like to change about the club?
7)     Are the staff and volunteers helpful at the club?
8)     What is your favourite thing about The Harbour Club?

The responses to the questions were as follows:

Thirty members responded positively. Comments included “I do, very nice, friendly”, “I love coming to The Harbour Club”, “I really do love meeting the girls”, “Yes you know I do I’ve told you 100 times”, “I love it, it’s part of my life now”. One member stated that they “don’t mind”.

Of the 31 members questioned, 23 stated that they considered everyone to be their friends and one member named a friend. Six members said they were not sure, and one member said no.

Twenty-nine members answered positively. With comments such as “very much so”, “yes lovely, I think it’s superb”, “Yes, it’s not big it’s just right, would like salad a bit more”, “oh yes always”, “basic, “but nice”. The remaining 2 replied “bit off and on” and “not really”.

All 31 members answered yes, with comments such as “very much so, it’s very good stimulation for the brain”, “yes, it wakes me up”, “yeah, they are fun”, “I like them, yes”. Yes, it’s lovely”, “I do, I like to join in”.

All members gave a variety of answers. Physical activities and games were the most popular with 11 members mentioning: exercises, quoites, pool, dancing, gardening and physical games. Other specific activities mentioned were socialising and quizzes. Ten members stated that they enjoyed all the activities and only 7 replied negatively.

31 members responded positively, stating that there was nothing to change about the club. Compliments included” “It’s pleasant 10/10”, “the girls are marvellous”, “I enjoy coming, people are friendly, good company, the meals are good”, “I don’t think so, it feels like coming home”. Two suggestions for change included “I could go home and get my violin” and “a bit more air coming in, more windows open”. One member requested that we make the club bigger and one member was unable to understand the question.

31 members answered yes, adding comments such as “yeah, the staff are nice”, “they are glorious, could not get any better”, “I think they are very helpful, and I’d like to congratulate them”, “absolutely fantastic, they are my friends and have time for everyone”. There were no negative comments.

This question was more open, there were 31 different answers. However, the general themes were; the company, socialising, atmosphere, relaxation, happy and enjoy. The actual answers given were as follows;

Company and meeting other people.
The team comradery.
The people mainly, we all get along.
Everybody joins in and are friendly, I’d go nowhere else.
Mixing.
Well, they do their best.
I enjoy all of it.
I don’t know, it’s a comfortable place.
Company.
I can’t think of anything.
Just the general atmosphere, most of the people mix easily.
I like watching your faces.
To join the crowd.
Just my friend.
I like it all.
Good laughs and a good time.
No trouble here, everybody happy.
Music and singing.
Entertainment.
Reading the newspaper, reading about the football.
The whole atmosphere, the journey in, I just everything about it,
it’s made such a big difference to my life.
Just coming you never feel in the way I just fit in.
You can relax.
All nice and helpful, all good.
All so enjoyable.
I like the nice atmosphere.
Always like it.
Relaxation.
Happy day.
Meeting new people.
Just like joining in.

Summary: Overall the responses were very positive with 97% of members who like coming to the club and only 3%, one member, stated that they didn’t mind. We received 100% positive feedback from Members, finding the staff and volunteers always helpful. members were very complimentary about the staff and volunteers, stating they were “absolutely fantastic, glorious, could not get any better”. One of the overriding themes was regarding the friendliness of the club, including staff and members.
Most members enjoyed the midday meal, with a few negative responses; we endeavour to accommodate a variety of tastes and preferences regarding food. We are unable to offer a choice at lunchtime, but if a member doesn’t like the meal served, we will always offer them soup or a sandwich.
The club provides a cognitive stimulation therapy (CST) programme for older adults living with dementia, to improve their well-being. The CST programme is made of a variety of activities, the survey highlighted that half of the members were particularly keen on the physical activities, the other half stated that they enjoyed taking part in the various activities offered. Physical activities not only help to maintain cognitive function, they provide physical exercise helping to improve balance, stamina, muscle strength, hand eye co-ordination and bone strengthening weight bearing. All movement is deemed exercise, so we encourage our members to move as much as possible.
The results of this satisfaction survey go some way to confirm, that our members are happy with the service we are providing and that we are on target in achieving our mission statement.

Mission statement: The Harbour Club exists to provide a specialist day care service for older adults living with dementia, using the principles of Occupational Therapy and purposeful activities with a person-centred approach. Our aim is to improve the members’ sense of wellbeing, their quality of life and to maintain their levels of cognitive function, enabling them to remain living in their own home for longer.

November 2018 Results of Satisfaction for Members of The Harbour Club

November 2018
Results of Satisfaction for
Members of The Harbour Club