November 2016
Results of Satisfaction for
Members of The Harbour Club


The satisfaction survey was completed during the month of September 2016. At that time The Harbour Club had 37 members in attendance, of which 32 members answered the questionnaire. Those that were not included in the questionnaire were either unable to communicate because of dysphasia, their level of cognition was such that they were incapable of answering or they were not in attendance due to ill health or respite.

The questionnaire consisted of 7 questions. Each person was asked the same questions and the answers recorded on a separate sheet.

The questions were;

1) Do you like coming to The Harbour Club?
2) Do you have any friends at The Harbour Club who you enjoy seeing?
3) Do you enjoy the midday meal at The Harbour Club?
4) Do you enjoy participating in the activities at The Harbour Club?
5) Is there anything you would like to change about the club?
6) Are the staff and volunteers always helpful at the club?
7) What is your favourite thing about The Harbour Club?

The responses to the questions were as follows:

1) Do you like coming to The Harbour Club?

All 31 Members responded positively. Comments included “Absolutely look forward to it”, “I love The Harbour Club”, “thoroughly enjoy coming to the club”, “love it, really love it”, “yes, its relaxing”, “its good company”. One Member was undecided at present.

2) Do you have any friends at The Harbour Club who you enjoy seeing?

Of the 32 Members questioned, 29 stated that they had a particular friend or considered everyone to be their friends. Two Members said No and one Member mentioned their own family.

3) Do you enjoy the midday meal at The Harbour Club?

28 Members answered positively. With comments such as “I think they are very good, very enjoyable”, “I look forward to it”, “I’m not grumbling about the food, it’s great”, “I always do”. The remaining 4 replied “it’s okay”, “I don’t enjoy the midday meals, but I eat them”, “not a lot”, “have my own sandwich, but enjoy the deserts”.

4) Do you enjoy participating in the activities at The Harbour Club?

28 Members answered yes, with comments such as “I do, takes me out of myself”, “everything is different everyday”, “I always have fun”, “Love them”. The remaining 4 answers were, “Most of them, some I can’t do”, “I like most things”, “I think so, I can’t really recall” and “I try”.

5) Is there anything you would like to change about the club?

30 Members responded positively stating that there was nothing to change about the club. Compliments included “Everything is good, you look after us so well”, “Something lovely every day”, “It’s fun, I’m happy here”, “It’s run very well”. One Member requested that we make the club bigger and one Member was unable to understand the question.

6) Are the staff and volunteers always helpful at the club?

31 Members answered yes, adding comments such as “Lovely”, “Very helpful”, “Fantastic, all so cheerful, makes us feel a lot happier”. One Member was unable to understand the question.

There were no negative comments.

7) What is your favourite thing about The Harbour Club

This question was more open so there were 32 different answers; however, the general themes were; the people, socialising, activities, freedom, getting out of the house. The actual answers given were as follows;

The people
The company
To have my freedom
Somewhere to go
Helping each other
All the staff
Everything
Tree game, all activities
The feeling of comfort and the welcome
Everything
Freedom
Coming here
I like to meet the different characters, as I am on my own a lot
Seeing everyone
Friendliness and the food
Variety of things during the day to keep you occupied
Meeting everyone, the company, the smiling faces
Everything I do here
Can’t say
I love everything and everyone
Wouldn’t want to change it
Games, questions and puzzles
Being with people and the lunches
Tea and socialising
Friendliness
Coming here makes a break for me and gets me out
I like the company
Company
I enjoy everything right from the start
Getting away from home
Meeting people
I like teamwork

Summary: Overall the responses were very positive with 97% of Members who like coming to the club and only 3%, one Member, was undecided at present. We received 100% positive feedback from Members, finding the staff and volunteers always helpful.
Members were very complimentary about the staff and volunteers, stating they were lovely, fantastic and cheerful. One of the overriding themes was regarding the friendliness of the club, including staff and Members.
The majority of Members enjoyed the midday meal, with a few negative responses; we endeavour to accommodate a variety of tastes and preferences regarding food. We are unable to offer a choice at lunchtime, but if a Member doesn’t like the meal served, we will always offer them soup or a sandwich.
The club provides a cognitive stimulation therapy programme for older adults living with dementia to improve the well-being of its Members through the many and varied activities it uses. Members also stated that they enjoyed taking part in the various activities offered. Two mentioned that they couldn’t do some activities, this has been noted and we will take extra care to ensure we are adapting activities or finding alternatives for Members to engage with. It is important that our Members experience a sense of achievement rather than failure.
The results of this satisfaction survey go some way to confirm that our members are happy with the service we are providing and that we are on target in achieving our mission statement..

Mission statement: The Harbour Club exists to provide a specialist day care service for older adults living with dementia, using the principles of Occupational Therapy and purposeful activities with a person centred approach. Our aim is to improve the Members’ sense of wellbeing, their quality of life and to maintain their levels of cognitive function, enabling them to remain living in their own home for longer.

Jane Bussell BSc (Hons) / Jackie Garatt
Occupational Therapists

 

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